8X8 Cloud Contact Center is a virtual contact center which connects employees , customers and applications on one platform to improve business performance for enterprises across the globe. It mainly reduces the cost and complexity which improves the individual and team productivity and performance and enhance the overall customer experience. It is a completely cloud-based solution which reduces both capital and operating expenses.
8X8 Cloud Contact Center's reliability , security and compliance make it an ideal choice for companies that need high reliability or that muct satisfy the requirements of PCI , FISMA , FIPS , Safe Harbor or HIPAA (tailored BAAs available). 8X8 delivers an average core call flow processing uptime of 99.9983% by ensuring high availability , business continuity and disaster recovery for the communications at the heart of your operations.
It mainly combines unified communications , team collaboration , contact center and real -time analytics at one platform that integrates across cloud , applications and devices for the real-time results and intelligence.
The main features of 8X8 Cloud Contact Center are :-
- It is a open and integrated solution that eliminates information silos with an open platform that seamlessly integrates with 3rd -party businesses applications. It has its own APIs also which is helpful in interactions with intelligence.
- It is an intuitive platform which understands the every business needs and it is very easy to deploy and manage that creates more rewarding connections with seamless user experiences.
- It connects offices , teams and employees on every continent with a global communication system while ensuring that every connection feels local and secure.
- 8X8 allows the interoperability in the collaboration between the unified teams and it enables compliance cross-team collaboration between more than dozen teams.
- It helps in making the better decision using the real-time intelligence from all communication devices , apps and clouds. It mainly harnesses the real time communications for improving the performance , spot problems and seize the opportunities across the organization.
- It is one of the secured solution of cloud contact center. It basically allows the privacy regulations to work like FISMA , HIPAA and Privacy Shield.