8x8 Cloud Contact Center Solution

8x8 Cloud Contact Center

Brand: 8X8
Product Code: 8x8 Cloud Contact Center

Product Highlights

Service Availability Global
Time of the Day Routing YES
Location Based Routing YES
Multi-Channel Routing YES
8x8 Cloud Contact Center Overview

8X8 Cloud Contact Center is a virtual contact center which connects employees , customers and applications on one platform to improve business performance for enterprises across the globe. It mainly reduces the cost and complexity which improves the individual and team productivity and performance and enhance the overall customer experience. It is a completely cloud-based solution which reduces both capital and operating expenses.

8X8 Cloud Contact Center's reliability , security and compliance make it an ideal choice for companies that need high reliability or that muct satisfy the requirements of PCI , FISMA , FIPS , Safe Harbor or HIPAA (tailored BAAs available). 8X8 delivers an average core call flow processing uptime of 99.9983% by ensuring high availability , business continuity and disaster recovery for the communications at the heart of your operations. 

It mainly combines unified communications , team collaboration , contact center and real -time analytics at one platform that integrates across cloud , applications and devices for the real-time results and intelligence.

The main features of 8X8 Cloud Contact Center are :-

  1. It is a open and integrated solution that eliminates information silos with an open platform that seamlessly integrates with 3rd -party businesses applications. It has its own APIs also which is helpful in interactions with intelligence.
  2. It is an intuitive platform which understands the every business needs and it is very easy to deploy and manage that creates more rewarding connections with seamless user experiences.
  3. It connects offices , teams and employees on every continent with a global communication system while ensuring that every connection feels local and secure.
  4. 8X8 allows the interoperability in the collaboration between the unified teams and it enables compliance cross-team collaboration between more than dozen teams.
  5. It helps in making the better decision using the real-time intelligence from all communication devices , apps and clouds. It mainly harnesses the real time communications for improving the performance , spot problems and seize the opportunities across the organization.
  6. It is one of the secured solution of cloud contact center. It basically allows the privacy regulations to work like FISMA , HIPAA and Privacy Shield.




8x8 Cloud Contact Center Licensing

VCCx Plan:

  • Web-based Configuration Tool 
  • Skills-based Call Routing and CTI 
  • Supervisor and Inter-agent Communications 
  • Agent Console 
  • Frequently Asked Questions Knowledgebase 
  • Interactive Voice Response (IVR) 
  • Outbound Dialing 
  • Expert Connect

VCC Plan:

  • All VCCx Features PLUS below
  • Virtual Queuing and Web Callback
  • Personal Agent Connect
  • Proactive Chat
  • Wallboards: 1
  • API Support

VCC Pro Plan:

  • All VCC Features PLUS below
  • Wallboards: 2
  • Email Interaction
  • CRM Integration (native and third-party)
  • Virtual Contact Center Analytics: Reports

VCC Premier Plan:

  • All VCC Pro Features LPUS below
  • Wallboards: 3
  • Virtual Contact Center Analytics: Dashboards
  • Co-Browse
  • Campaign Dialer

8x8 Cloud Contact Center Videos
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Advance Features
Service Availability Global Specific Countries Global
Key Customers McDonald's, Regus, ShimaNO, AllState Citrix, Netsuite, American Support, Siemens CocoCola, Khol's, Motorola, Sony, Carmax
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, Chat, Email, Social, Video Voice, Webchat, Email, SMS, Video, Co-Browse
Supervisor-Agent-Customer Conference
8x8 Cloud Contact Center Specifications
Provider Info
Service Availability: Global
Customers
Key Customers: McDonald's, Regus, ShimaNO, AllState
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces: Voice, Email, Chat
Supervisor-Agent-Customer Conference
Supervisor Coach: Barge, Whisper, Monitor
Music on Hold
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Outbound Contact Center
Outbound Type: NA
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Visual Call-Flow Designer
Workforce Optimization
Call Recording
Quality Evaluations
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Agent Desktop: Web based
Off-the-Shelf Integrations
Microsoft Dynamics
Salesforce CRM
Zendesk
Other Integrations: NetSuite
Support
Phone Support
Email Support
Online Ticket Management
8x8 Cloud Contact Center Reviews

8x8 Cloud Contact Center Solution

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