Ameyo Engage Cloud Call Center is a communication solution that manages end-to-end journey of the customer and allows the personalized interaction with every customer across multiple channels through a one platform i.e. Ameyo Engage Cloud Call Center , thereby driving customer engagement to a level par excellence. Ameyo Engage is one of the powerful and highly flexible ip-based customer contact system that delivers solution which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition and retention , repeat sales and requisitioning and business process automation.
Ameyo customer call center software enjoys a widespread range of customers on a global level with over 1500+ installation across the various industry i.e. Banking , BPO , E-commerce , Financial Services , Telecom , Travel & Tourism , Healthcare and Retail. Following are the components of Ameyo :-
- Predictive Dialer
- ACD with Intelligent Routing
- Voice Logger
- Quality Management
- Historical Reporting
- Multi-Media Support
- VAS (IVR & OBD)
- Realtime analytics (Stats Manager API, Wallboard/dashboard)
Ameyo engage provides the 24x7 support services to Ameyo's customers at unparalleled cost. Ameyo deployment is very simple , easy and quick which helps in the easy installation of the software. The benefits of the Ameyo Engage Cloud Call Center are as follows :-
- It is an integrated software with better equipped for application collaboration.
- It has a complete support over all multimedia channels.
- Ameyo has an unparalleled set up flexibility , easily working on centralized , distributed or hybrid environments.
- The solution of Ameyo is built on proven open standards and mainly uses API's for its integration.
- Ameyo's web access APIs expose the customer management interface to any third party.