Ameyo Engage Cloud Call Center Solution

Ameyo Engage Cloud Call Center

Brand: Ameyo
Product Code: Ameyo Engage

Product Highlights

Service Availability Global
Time of the Day Routing YES
Location Based Routing YES
Multi-Channel Routing YES
Toll Free Number Availability NO
Email & SMS Blast NO
Instant Chat Support YES
Ameyo Engage Cloud Call Center Overview

Ameyo Engage Cloud Call Center is a communication solution that manages end-to-end journey of the customer and allows the personalized interaction with every customer across multiple channels through a one platform i.e. Ameyo Engage Cloud Call Center , thereby driving customer engagement to a level par excellence. Ameyo Engage is one of the powerful and highly flexible ip-based customer contact system that delivers solution which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition and retention , repeat sales and requisitioning and business process automation. 

Ameyo customer call center software enjoys a widespread range of customers on a global level with over 1500+ installation across the various industry i.e. Banking , BPO , E-commerce , Financial Services , Telecom , Travel & Tourism , Healthcare and Retail. Following are the components of Ameyo :-

  • IVR
  • Predictive Dialer
  • ACD with Intelligent Routing
  • Voice Logger
  • Quality Management
  • CTI/CRM
  • Historical Reporting
  • Multi-Media Support
  • VAS (IVR & OBD)
  • Realtime analytics (Stats Manager API, Wallboard/dashboard)
Ameyo engage provides the 24x7 support services to Ameyo's customers at unparalleled cost. Ameyo deployment is very simple , easy and quick which helps in the easy installation of the software. The benefits of the Ameyo Engage Cloud Call Center are as follows :-

  • It is an integrated software with better equipped for application collaboration.
  • It has a complete support over all multimedia channels.
  • Ameyo has an unparalleled set up flexibility , easily working on centralized , distributed or hybrid environments.
  • The solution of Ameyo is built on proven open standards and mainly uses API's for its integration.
  • Ameyo's web access APIs expose the customer management interface to any third party.

Ameyo Engage Cloud Call Center Licensing

Starter Pricing:

A complete support tool for customer engagement with basic calling

  • Complete Inbound Call Functionality
  • Basic Outbound Dialer
  • IVR/ACD Integration with Skill-based Routing
  • Integrated Soft Phone with Missed Call Alert
  • Agent Coaching with Call Monitoring
  • Single Sign On Integration with Salesforce
  • Helpdesk Integration
  • Real-time Reporting
  • Email Support

Professional Pricing:

An integrated solution for professional customer experience with advanced calling options

  • Everything in Starter, Plus
  • Advanced Outbound Dialer
  • Predictive Dialer with Anwering Machine Detection
  • Preferred Agent Router
  • MultiStage IVR
  • Agent Performance Scoring
  • CRM Integration
  • Custom Reporting
  • Live Chat Support

Enterprise Pricing:

An Enterprise level helpdesk with multichannel interaction capabilities

  • Everything in Professional, Plus
  • Parallel Predictive Dialer
  • Automated Workflows
  • Ticketing Software
  • Omnichannel Support
  • SLA Management
  • Interaction History
  • Phone Support

Ameyo Engage Cloud Call Center Videos
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Advance Features
Service Availability Global Global Specific Countries Global
Key Customers Jabong, Flipkart, Airtel, Acer, Amazon, Gati, DHL, Urbanclap Directi, JLT Minacs, BPO Australasia Frontline, 211, KBM
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat, Social Media Voice, Email, Chat Voice, Email, Chat Voice, Email, Chat
Supervisor-Agent-Customer Conference
Ameyo Engage Cloud Call Center Specifications
Provider Info
Service Availability: Global
Customers
Key Customers: Jabong, Flipkart, Airtel, Acer, Amazon, Gati, DHL, Urbanclap
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces: Voice, Email, Chat, Social Media
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach: Barging & Whisper
Music on Hold
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Outbound Contact Center
Outbound Type: Preview & Predictive
Campaign & List Management
Inbound/Outbound Blending
Number Masking
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Visual Call-Flow Designer
Workforce Optimization
Call Recording
Quality Evaluations
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Agent Desktop: Browser based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Freshdesk
Salesforce CRM
SugarCRM
Zendesk
Other Integrations: Justdial
3rd Party REST API's
Support
24X7 Support: YES (24/7)
Phone Support
Email Support
Support SLA
Instant Chat Support
Online Ticket Management
Ameyo Engage Cloud Call Center Reviews

Ameyo Engage Cloud Call Center Solution

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