BT Contact Center is a fully scalable cloud contact center solution including inbuilt omni-channel , embedded IVR and an inbuilt customer relationship system as standard. BT Cloud allows the customers to scale the number of agents quickly while only paying for what is used on a per agent per month basis. This usually avoids the need for capital expenditure on the customer's site. BT Cloud Contact allows the customers to deploy in virtually any geographical and just need the internet connection.
The benefits of BT Cloud Contact are as follows :-
- BT Cloud takes just an hours to minutes to add more agents to keep the flexibility enough to enter the new markets.
- BT Cloud works on subscription basis. Just need to pay for the services , when you use
- It helps in turning the call centers into true call centers by blending email , web chat and customer call backs with intelligent call routing.
- It has a single and intuitive interface that helps in managing the agent dashboard from anywhere. It also helps in managing the workflows and customer service performance in real time easily and efficiently.
- Bit Cloud takes just weeks to set up and after that it can be integrated quickly with the infrastructure.
- Agents can manage multiple forms of customer contact , while making sure each contact is recorded and tracked across the whole organization
- BT Cloud helps in recording the customer calls and can access them easily based on the requirements.
- It gives the access to a knowledge base to help agents respond more effectively to service requests and enquiries.