Exotel is a cloud telephony platform for modern Indian business. Cloud telephony is a technology that moves the business phone system to the cloud. It is a voice and messaging service that replaces the need for the conventional business telephone system which entails more engagement for the businesses. Exotel provides the suite of tools which one can manage all sales , marketing and customer care channels , from the dashboard itself. The benefit of using Exotel Cloud telephony are :-
The features of Exotel Cloud Telephony Solutions makes it as a perfect solution in today's market :-
- In marketplaces , it connects a seller and a buyer.
- Automated calling using APIs.
- Improving operational efficiency an agent productivity
- Safeguarding customer privacy.
- Supporting field workforce like delivery agents , salespersons , serviceman etc.
|Multi-level IVR||Multi-level IVR provides :-|
- Personalisation :- It has a personalized IVR prompt that greets the customer and route their calls to the relevant team.
- Sound Professional :- It uploads the recording or get a message recorded by the professional voice over artist. Message can be recorded using the mobile phones also.
- Customization of IVR menu according to the business needs. There is no need to wait for IT assistance or a 3rd party to make the changes.
- Get the notifications of the missed calls of the agents on the right time. It changes the activity state on Exotel and changes the call flows.
- Customization the kind of notifications which the agent would like to receive.
- It receives unlimited parallel calls irrespective of the plan.
- Exotel is the only cloud telephony company in India that offers unlimited channels.
- Unlimited channel capacity on all plans.
- It betters the decision making process and decision - Exotel helps in both incoming and outgoing calls to be recorded and available on the dashboard. Customer conversations are wealth of information. It provide insights that can be used to improve the product or service of the customer operations. Call recordings are available in just a few minutes in the agent's inbox.
- Training & Evaluation - The Exotel gives the agents an opportunity to learn with real call recordings
- It gives the detailed analytics on all the campaigns you run with all information on the status of each call and SMS.
- It helps in identifying the call patterns - Exotel helps in identifying the patterns of call and staff team according to the volumes and avoid missing calls.
|Automated Calls and SMS|
- Exotel helps in making the automated IVR calls to track marketing ROI , collect customer feedback , confirm COD orders , send order status via SMS.
|Missed Call Services|
- It is one of the cost effective method as missed call campaigns cost comes down to zero for customers , therefore it helps in improving engagement while keeping the investment in check.
- It is one of the powerful and easy tool for collecting feedback , increasing app downloads , surveys, verification , voting , opt-in subscription etc.