Five9 Virtual Call Center Solution

Five9 Virtual Call Center

Brand: Five9
Product Code: Five9 Virtual Call Center

Product Highlights

Service Availability Specific Countries
Time of the Day Routing YES
Location Based Routing YES
Multi-Channel Routing YES
Toll Free Number Availability YES
Email & SMS Blast NO
Instant Chat Support NO
Five9 Virtual Call Center Overview

Five9 Contact Center is a holistic solution for cloud contact centers and it is a leading provider of cloud software for enterprise contact center market , bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Five9 is a hub for the contact centers that enables the technology i.e. automatic call distribution , computer telephony integration (CTI) , interactive voice response (IVR) and predictive , Progressive , Power and Preview Dialers. Five9 connect powers of the multichannel applications , delivering better customer engagements , faster response times and empowered agents.

Five9 intelligent routing capabilities ensure that every interaction will be delivered to the right resource at the right place and at the right time. Five9 Cloud Center is a complete solution to run an inbound , outbound or blended contact center , multichannel sophisticated management applications such as real-time and historical reporting , recording , workforce management , quality monitoring , out-of-box and custom CRM integrations.

The advantages of Five9 Cloud Center are as follows :-


Advantages
Description
Fast and Easy
Five9 is one of the fast and easy to deploy. The contact center can be up and running in days not months. It can be easily scale as needed. Unlike complex on-premise contact centers , Five9 was created with the business user in mind. It is easy to use that even non-techies can make changes and intuitive enough that little to - no training is required for the agents and supervisors.
Affordable
The subscription model of Five9 allows only to pay for the agents needed at the same time. The subscription of Five9 is on monthly basis. There is no need to overbuy the Five9 to accomodate for predictive maximum capacity or seasonal peaks.
Secured
The Five9 architecture is designed with firewalls , intrusion prevention and a vulnerability management system to protect the data. The Five9 Cloud security office safeguards the infrastructure , applications and operations against breaches and unforeseen events.
Reliable
Five9 successfully processes over 3 billion customer interaction a year. Five9 offers redundant data centers geographically to mitigate service disruption and maximize up-time .



Five9 Virtual Call Center Licensing

FIVE9 CALL CENTER PRICING:

Annual or Month-to-Month Contracts

Three Types of scubscriptions:

  • Inbound
  • Outbound
  • Blended

Five9 Virtual Call Center Competitive Comparision
Five9 Virtual Call Center

Five9 Virtual Call Center

8x8 Cloud Contact Center

8x8 Cloud Contact Center

ININ PureCloud Engage Contact Center

ININ PureCloud Engage Contact Center

Advance Features
Service Availability Specific Countries Global Global
Key Customers Citrix, Netsuite, American Support, Siemens McDonald's, Regus, ShimaNO, AllState CocoCola, Khol's, Motorola, Sony, Carmax
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Chat, Email, Social, Video Voice, Email, Chat Voice, Webchat, Email, SMS, Video, Co-Browse
Supervisor-Agent-Customer Conference
Five9 Virtual Call Center Specifications
Provider Info
Service Availability: Specific Countries  
Customers
Key Customers: Citrix, Netsuite, American Support, Siemens
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces: Voice, Chat, Email, Social, Video
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach
Toll Free Number Availability
Music on Hold
Show More
Outbound Contact Center
Outbound Type: Preview, Progressive & Predicitive
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR: Speech Recognition IVR
Visual Call-Flow Designer
Customer Survey/Feedback
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics: Nice WFO
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Agent Desktop: Web based
Off-the-Shelf Integrations
Microsoft Dynamics
Salesforce CRM
Zendesk
Other Integrations: Oracle
3rd Party REST API's: Web Services API
Support
24X7 Support: Premium Support 24X7X365
Phone Support: YES
Email Support: YES
Support SLA: YES
Online Ticket Management: YES
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Five9 Virtual Call Center Solution

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