Five9 Contact Center is a holistic solution for cloud contact centers and it is a leading provider of cloud software for enterprise contact center market , bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Five9 is a hub for the contact centers that enables the technology i.e. automatic call distribution , computer telephony integration (CTI) , interactive voice response (IVR) and predictive , Progressive , Power and Preview Dialers. Five9 connect powers of the multichannel applications , delivering better customer engagements , faster response times and empowered agents.
Five9 intelligent routing capabilities ensure that every interaction will be delivered to the right resource at the right place and at the right time. Five9 Cloud Center is a complete solution to run an inbound , outbound or blended contact center , multichannel sophisticated management applications such as real-time and historical reporting , recording , workforce management , quality monitoring , out-of-box and custom CRM integrations.
The advantages of Five9 Cloud Center are as follows :-
|Fast and Easy||Five9 is one of the fast and easy to deploy. The contact center can be up and running in days not months. It can be easily scale as needed. Unlike complex on-premise contact centers , Five9 was created with the business user in mind. It is easy to use that even non-techies can make changes and intuitive enough that little to - no training is required for the agents and supervisors.|
|Affordable||The subscription model of Five9 allows only to pay for the agents needed at the same time. The subscription of Five9 is on monthly basis. There is no need to overbuy the Five9 to accomodate for predictive maximum capacity or seasonal peaks.|
|Secured||The Five9 architecture is designed with firewalls , intrusion prevention and a vulnerability management system to protect the data. The Five9 Cloud security office safeguards the infrastructure , applications and operations against breaches and unforeseen events.|
|Reliable||Five9 successfully processes over 3 billion customer interaction a year. Five9 offers redundant data centers geographically to mitigate service disruption and maximize up-time .|