InContact  Contact Center Solution

InContact Contact Center

Brand: InContact
Product Code: InContact

Product Highlights

Service Availability Global
Time of the Day Routing YES
Location Based Routing YES
Multi-Channel Routing YES
Toll Free Number Availability YES
InContact Contact Center Overview

InContact Call Center is a complete cloud contact center solution with omni channel routing , workforce optimization and analytics. It believes on one-on-one customer interactions which innovates the one-on-one experiences and help contact centers to achieve their goals. InContact Call Center enables the multi-channel contact center communications via one universal queue , servicing various customer types depending on how they prefer to communicate - social media , mobile app , VoIP , SMS , phone call , chat or email. It is an automatic routing system intuitively connects the customer to the most qualified agent , whether that's one from the billing department , tech support.

The solutions of Incontact Call Center are as follows :-


Solution
Description
Inbound Contact Center
  • Build Interactive relationships customers
  • Service fluctuating call volumes with on-demand scalability
  • Expand the workforce to any location
  • Identify callers and route them to the right agents
  • Analyze customer interactions and boost call center productivity
  • Support for multiple inbound contact center channels
Outbound Contact Center
  • Increase outbound call centers revenues
  • Eliminate unreasonable delays when agents greet customers
  • Boost up agent productivity with predictive dialing
  • Comply with government regulations
  • Keep costs in line with revenue opportunities
  • Easily add agents to the system whether office based or virtual
Customer Service Solutions
  • Supports the modern social and mobile number
  • Multiple channel support (voice , email , chat)
  • Virtual queuing and web click-to call
  • Easy CRM integration and flexible IVR configuration


 

InContact Contact Center Competitive Comparision
InContact Contact Center

InContact Contact Center

Ameyo Engage Cloud Call Center

Ameyo Engage Cloud Call Center

BT Cloud Contact

BT Cloud Contact

Novanet Cloud Contact Center (C3)

Novanet Cloud Contact Center (C3)

Advance Features
Service Availability Global Global Global Specific Countries
Key Customers Frontline, 211, KBM Jabong, Flipkart, Airtel, Acer, Amazon, Gati, DHL, Urbanclap Directi, JLT Minacs, BPO Australasia
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, Email, Chat, Social Media Voice, Email, Chat Voice, Email, Chat
Supervisor-Agent-Customer Conference
InContact Contact Center Specifications
Provider Info
Service Availability: Global
Customers
Key Customers: Frontline, 211, KBM
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces: Voice, Email, Chat
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach
Toll Free Number Availability
Music on Hold
InContact Contact Center Reviews

InContact Contact Center Solution

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