The Cloud Contact Center Software provides the complete customer engagement solution to serve the needs of the customer and the company both. The Interactive Intelligent Cloud Contact Center is a product designed for mid-sized to large businesses. It mainly includes a range of features for multi-channel contact center management , unified communications and business process automation. Pure Cloud covers multi-channel communications coming from voice , email and chat. They also include interactive voice response (IVR) , quality management and supervisor and reporting features. PureCloud is available on month-on-month subscription basis.
The features are :-
- Simple pricing on month to month basis.
- A true cloud architecture that provides continuous improvements.
- A feature - rich solution for complete customer engagement
- Unparalleled reliability and disaster recovery.
- Amazon Web services elastic infrastructure with limitless capacity.
- IP telephony services like porting existing and adding new numbers.
- A modern web and mobile user experience.
- Lightning-fast deployment.
The functionality of PureCloud are :-
- Multichannel Routing
- Speech-enabled IVR
- Reporting & Analytics
- Workforce Optimization
- Outbound Campaigns
- CRM Integration
- Graphical Agent
- Social Channel