Knowlarity Super Receptionist Cloud Telephony Solution

Knowlarity Super Receptionist Cloud Telephony

Brand: Knowlarity
Product Code: Knowlarity Super Receptionist

Product Highlights

Service Availability Global
Time of the Day Routing YES
Location Based Routing YES
Multi-Channel Routing NO
Toll Free Number Availability YES
Knowlarity Super Receptionist Cloud Telephony Overview

Knowlarity Super Receptionist Cloud Telephony Solution is a contact center that have been designed to help companies at any stage , with their customer communication requirement. Knowlarity is the leading provider of cloud telephony in Asia and provides the most comprehensive communication tools including IVR and cloud connecting facilities for SMEs , enterprises and individuals. The company makes cloud telephony between businesses reliable and intelligent by providing a suite of hosted products that help businesses improve their productivity. Knowlarity's mission is to transform the business to customer communication industry in the emerging markets with personalization , automation , AI and analytics. Knowlarity's flagship product is "Super Receptionist" , a plug and play virtual contact center for business.

The features of Super Receptionist are :-

Features
Description
Super , Simple Interface
  • Accessibility
  • Secure & Simple Interface
  • Cross Device , Cross Platform
  • Multing Agents Interface
  • Super Fast Login & Payments
Universally Integrated
  • CRM Integration
  • 1 Minute Setup
  • Post Call Hooks (Hook API)
Advanced Reports and Alerts
  • Call Recording
  • SMS Notification
  • Email Reports
  • Customized Report
  • Call Logs
  • Real Time Analytics
Magically IVR
  • 100+ language support
  • 10+ Levels of IVR
  • Sticky Agents
  • Professional Recorded Greetings





Knowlarity Super Receptionist Cloud Telephony Licensing

Basic Plan:

Product Interface:

  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management

Basic IVR:

  • Blacklisting
  • Welcome Greeting
  • Programmable Extensions
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-Call
  • Voicemail

Advanced IVR:

  • Multiple Language Messages
  • Custom On-Hold Music
  • Multi-Agent Free Login

Reports and Alerts:

  • Real-time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • QuickDial Basic
  • Call Recording: 1 Month

Add-on Features:

  • QuickDial
  • Pick your VIP Number


Advanced Plan:
All Basic Features, PLUS

Basic IVR:
  • Advanced Call Forwarding

Advanced IVR:
  • Custom SMS API
  • Multi-Level IVR
API:
  • Post Call Hooks (Hook API)
Reports and Alerts:
  • Call Recording: 3 Months
Add-on Features:
  • Toll Free Number
  • Custom Sender ID

Premium Plan:
All Advanced features, PLUS

Advanced IVR: 
  • Multi-Agent Login (Role level access)
  • Sticky Agent
Reports and Alerts:
  • Call Recording: Unlimited
Enterprise Plan:
All Advanced features, PLUS

Advanced IVR:
  • Location (Telco) Based Routing
  • Incall Transfer
  • Outbound Dialer
  • Automated Outboud Calling
  • Personalized IVR
Knowlarity Super Receptionist Cloud Telephony Competitive Comparision
Knowlarity Super Receptionist Cloud Telephony

Knowlarity Super Receptionist Cloud Telephony

Exotel Hosted Contact Center

Exotel Hosted Contact Center

Ozonetel CloudAgent Cloud Telephony Solution

Ozonetel CloudAgent Cloud Telephony Solution

Advance Features
Service Availability Global India Global
Key Customers Fostis, Sulekha, Swiggy, Faasos, HT Media Flipkart, Practo, OLA, UBER Bigbasket, Shaddi.com, CIDCO
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces NA NA Voice, web, email, chat, sms and social media
Supervisor-Agent-Customer Conference
Knowlarity Super Receptionist Cloud Telephony Specifications
Provider Info
Service Availability: Global
Customers
Key Customers: Fostis, Sulekha, Swiggy, Faasos, HT Media
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Interfaces: NA
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach: YES
Toll Free Number Availability  
Music on Hold
Show More
Interactive Voice Response
Speech Recognition/ASR: Speech Recognition
Workforce Optimization
Call Recording: YES
Quality Evaluations: YES
Management & Reporting
Agent Desktop: Web & Andriod App
Knowlarity Super Receptionist Cloud Telephony Reviews

Knowlarity Super Receptionist Cloud Telephony Solution

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