Novanet Cloud Contact Center (C3) Solution

Novanet Cloud Contact Center (C3)

Brand: Novanet
Product Code: Novanet C3

Product Highlights

Service Availability Specific Countries
Time of the Day Routing NO
Location Based Routing NO
Multi-Channel Routing YES
Toll Free Number Availability NO
Email & SMS Blast NO
Instant Chat Support NO
Novanet Cloud Contact Center (C3) Overview

Novanet (C3) is one of the most advanced Cloud Contact Center Solutions available in the market. (C3) revolutionary browser-based Agent Telephony client transforms the way small to large contact centers interact with their customers. Novanet introduces mobile app i.e. WebRTC Agent App that integrates real-time communications directly to the browser. The benefit of the app is that agent can login from anywhere. All they need is a computer and internet connection. Novanet C3 Agent app requires zero configuration and it saves costs on hardware and software phones. The features of Novanet C3 Agent App are :-

  • The intelligent algorithm detect phone numbers on the web and the agent can call in just a one click.
  • It adds call tag to the conversations. Tags are simple and super fast way to define the context of a call. Agent can select multiple tags from a user-defined list of keywords to search conversations later.
  • There is a beautiful window to the Contact Center. They have created exceptional user experience for all the products.
  • C3 provides great analytical insights into the Contact Center's operations.
  • It also seamlessly integrates with all Inbound and Outbound CRM solutions. They have developed a revolutionary integration mechanism that even automate commonly used tasks to save time and increase Agent productivity.
There are certain more features which includes :-

  • Hybrid Deployment
  • Global Phonesystem for Business User
  • Advanced Inbound Call Routing
  • 100% Call recording
  • Preview and Progressive Outbound Dialing
  • Advanced Inbound Call Routing
  • DTLS , SRTP encryption
  • Customized IVR
  • Country specific Caller ID
  • Destination Access control
  • Easy integration with major phone system
  • Multiple SIP Providers / Carriers
  • WebRTC , SIP and PSTN Endpoint

Novanet Cloud Contact Center (C3) Competitive Comparision
Novanet Cloud Contact Center (C3)

Novanet Cloud Contact Center (C3)

Ameyo Engage Cloud Call Center

Ameyo Engage Cloud Call Center

InContact Contact Center

InContact Contact Center

BT Cloud Contact

BT Cloud Contact

Advance Features
Service Availability Specific Countries Global Global Global
Key Customers Directi, JLT Minacs, BPO Australasia Jabong, Flipkart, Airtel, Acer, Amazon, Gati, DHL, Urbanclap Frontline, 211, KBM
Customers Segments BPO KPO, Logistics
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, Email, Chat, Social Media Voice, Email, Chat Voice, Email, Chat
Novanet Cloud Contact Center (C3) Specifications
Provider Info
Service Availability: Specific Countries  
Customers
Key Customers: Directi, JLT Minacs, BPO Australasia
Customers Segments: BPO KPO, Logistics
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Multi-Channel Routing
Multi-Channel Interfaces: Voice, Email, Chat
Supervisor-Agent-Customer Conference
Supervisor Coach: Barge, Whisper, Monitor
Music on Hold
Show More
Outbound Contact Center
Outbound Type: Preview & Progressive
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Visual Call-Flow Designer
Workforce Optimization
Call Recording
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Integrated Multi-Channel Reporting
Agent Desktop: WebRTC Agent App
Off-the-Shelf Integrations
Microsoft Dynamics
Salesforce CRM
Zendesk
Other Integrations: NetSuite
Support
Phone Support
Email Support
Support SLA
Online Ticket Management
Novanet Cloud Contact Center (C3) Reviews

Novanet Cloud Contact Center (C3) Solution

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