Ozonetel CloudAgent Cloud Telephony Solutions,Call Center Solution

Ozonetel CloudAgent Cloud Telephony Solution

Brand: Ozonetel
Product Code: Ozonetel CloudAgent

Product Highlights

Service Availability Global
Time of the Day Routing YES
Location Based Routing YES
Multi-Channel Routing YES
Toll Free Number Availability YES
Email & SMS Blast YES
Ozonetel CloudAgent Cloud Telephony Solution Overview

Ozonetel Cloud Center is a call center software which offers a solution for cloud contact center by ensuring the customer's needs are addressed throughout the customer life cycle. It take care of all needs right from lead generation to retention , which generally revolve around the customer satisfaction only. It includes 3 solutions which are as follows  :-


Solutions
Description
Inbound Call Center Solution
An inbound Call center is an integral part of any call center solution. This system exclusively handles all incoming calls from the customers and effectively responds to their needs and requirements. The features of Inbound Call Center Solution are :- 
  • Hosted IVR
  • Skill-based routing
  • Time-based routing
  • Barge-in & Call Monitoring
  • Call recording
  • CRM Integration
  • ACD
  • Priority routing
  • Queue monitoring
  • Real-time dashboard & analytics
  • Multi-channel communication
Outbound Call Center Solution
Outbound Call Center Solution provides an agile platform that supports multiple channels to better connect with the customers. the multi-channel Outbound Call Center solution allows to target the specific segments and enhance customer interaction. Its key features includes :-
  • Preview Dialer
  • Progressive dialer
  • Call barge-in & monitoring
  • Call recording
  • CRM integration
  • Predictive dialer
  • IVR blast - SMS & Voice
  • Real-time dashboard & analytics
  • Multi-channel communication
Blended Contact Center
A blended contact center have all the features of inbound and outbound contact center. Generally , a large call center process divide its operation into inbound and outbound centers. In a blended call center agents make outgoing calls can also receive incoming calls.


Ozonetel CloudAgent Cloud Telephony Solution Competitive Comparision
Ozonetel CloudAgent Cloud Telephony Solution

Ozonetel CloudAgent Cloud Telephony Solution

Exotel Hosted Contact Center

Exotel Hosted Contact Center

Knowlarity Super Receptionist Cloud Telephony

Knowlarity Super Receptionist Cloud Telephony

Advance Features
Service Availability Global India Global
Key Customers Bigbasket, Shaddi.com, CIDCO Flipkart, Practo, OLA, UBER Fostis, Sulekha, Swiggy, Faasos, HT Media
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, web, email, chat, sms and social media NA NA
Supervisor-Agent-Customer Conference
Ozonetel CloudAgent Cloud Telephony Solution Specifications
Provider Info
Service Availability: Global
Customers
Key Customers: Bigbasket, Shaddi.com, CIDCO
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces: Voice, web, email, chat, sms and social media
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach
Toll Free Number Availability
Music on Hold: Time & Event based
Show More
Outbound Contact Center
Outbound Type: Preview/Progessive/Predictive
Campaign & List Management
Inbound/Outbound Blending
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Speech Recognition/ASR: YES (ASR, Keyword Spotting)
Visual Call-Flow Designer
Workforce Optimization
Call Recording
Quality Evaluations
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports: 300 Reports
Agent Desktop: Web Based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Freshdesk
Salesforce CRM
SugarCRM
Other Integrations: Impel, Google Analytics, mixpanel
3rd Party REST API's
Support
24X7 Support: YES (24/7)
Online Ticket Management
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Ozonetel CloudAgent Cloud Telephony Solutions,Call Center Solution

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Ozonetel CloudAgent Cloud Telephony Solution Questions
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