Product Comparison
Brand
Summary ..
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Rating
Based on 1 reviews.

Based on 2 reviews.
Provider Info
Service Availability Global Global
Customers
Key Customers Jabong, Flipkart, Airtel, Acer, Amazon, Gati, DHL, Urbanclap McDonald's, Regus, ShimaNO, AllState
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat, Social Media Voice, Email, Chat
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach Barging & Whisper Barge, Whisper, Monitor
Toll Free Number Availability
Music on Hold
Outbound Contact Center
Outbound Type Preview & Predictive NA
Campaign & List Management
Inbound/Outbound Blending
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR
Visual Call-Flow Designer
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Agent Desktop Browser based Web based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Freshdesk
Salesforce CRM
SugarCRM
Zendesk
Other Integrations Justdial NetSuite
3rd Party REST API's
Support
24X7 Support YES (24/7)
Phone Support
Email Support
Support SLA
Instant Chat Support
Online Ticket Management

Detailed product features, specifications, warranty & licensing comparison of Ameyo Engage Cloud Call Center vs 8x8 Cloud Contact Center in Call Center Software

Disclaimer: For the above Comparison of Ameyo Engage Cloud Call Center vs 8x8 Cloud Contact Center, TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
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