Product Comparison
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Provider Info
Service Availability Global Global Global Specific Countries
Key Customers Frontline, 211, KBM Jabong, Flipkart, Airtel, Acer, Amazon, Gati, DHL, Urbanclap Directi, JLT Minacs, BPO Australasia
Customers Segments BPO KPO, Logistics
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, Email, Chat Voice, Email, Chat, Social Media Voice, Email, Chat
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach Barging & Whisper Barging & Whisper Barge, Whisper, Monitor
Toll Free Number Availability
Music on Hold
Outbound Contact Center
Outbound Type Preview & Predictive (Optional) Preview & Predictive Preview & Progressive
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR Professional Services
Visual Call-Flow Designer
Customer Survey/Feedback
Workforce Optimization
Call Recording Optional
Quality Evaluations Professional Services
Workforce Management
Speech Analytics
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Integrated Multi-Channel Reporting
Agent Desktop Browser based Browser based WebRTC Agent App
Off-the-Shelf Integrations
Microsoft Dynamics NA
Freshdesk NA
Salesforce CRM NA
Zendesk NA
Other Integrations NA Justdial NetSuite
3rd Party REST API's API, Web Services
24X7 Support YES (24/7)
Phone Support
Email Support
Support SLA
Instant Chat Support
Online Ticket Management
FAQ Section

Detailed product features, specifications, warranty & licensing comparison of InContact Contact Center vs BT Cloud Contact vs Ameyo Engage Cloud Call Center vs Novanet Cloud Contact Center (C3) in Call Center Software

Disclaimer: For the above Comparison of InContact Contact Center vs BT Cloud Contact vs Ameyo Engage Cloud Call Center vs Novanet Cloud Contact Center (C3), TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
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