Product Comparison
Summary ..
Know More
Know More
Based on 0 reviews.

Based on 0 reviews.
Provider Info
Service Availability Global Specific Countries
Key Customers Frontline, 211, KBM Citrix, Netsuite, American Support, Siemens
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, Chat, Email, Social, Video
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach
Toll Free Number Availability
Music on Hold
Outbound Contact Center
Outbound Type Preview, Progressive & Predicitive
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR Speech Recognition IVR
Visual Call-Flow Designer
Customer Survey/Feedback
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics Nice WFO
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Agent Desktop Web based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Salesforce CRM
Other Integrations Oracle
3rd Party REST API's Web Services API
24X7 Support Premium Support 24X7X365
Phone Support
Email Support
Support SLA
Instant Chat Support
Online Ticket Management

Detailed product features, specifications, warranty & licensing comparison of InContact Contact Center vs Five9 Virtual Call Center in Call Center Software

Disclaimer: For the above Comparison of InContact Contact Center vs Five9 Virtual Call Center, TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
Would you like to receive more information about Call Center Software?
   Submit your Query
   Chat With Techpillar
   Call Techpillar at +91 9250092507
Need Help?