Product Comparison
Brand
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Rating
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Provider Info
Service Availability Global Global
Customers
Key Customers Frontline, 211, KBM CocoCola, Khol's, Motorola, Sony, Carmax
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, Webchat, Email, SMS, Video, Co-Browse
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back Callback
Supervisor Coach Whisper
Toll Free Number Availability
Music on Hold
Outbound Contact Center
Outbound Type Preview & Progressive
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR Speech IVR
Visual Call-Flow Designer
Customer Survey/Feedback
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics Roadmap
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports
Agent Desktop Web based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Freshdesk
Salesforce CRM
SugarCRM
Zendesk
Other Integrations Oracle Service Cloud, Pureinsights
3rd Party REST API's REST API
Support
24X7 Support 24X7 Voice Support (Serverity 1)
Phone Support
Email Support
Support SLA
Instant Chat Support
Online Ticket Management

Detailed product features, specifications, warranty & licensing comparison of InContact Contact Center vs ININ PureCloud Engage Contact Center in Call Center Software

Disclaimer: For the above Comparison of InContact Contact Center vs ININ PureCloud Engage Contact Center, TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
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