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Provider Info
Service Availability Global Global
Key Customers Frontline, 211, KBM Bigbasket,, CIDCO
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Email, Chat Voice, web, email, chat, sms and social media
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach
Toll Free Number Availability
Music on Hold Time & Event based
Outbound Contact Center
Outbound Type Preview/Progessive/Predictive
Campaign & List Management
Inbound/Outbound Blending
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR YES (ASR, Keyword Spotting)
Visual Call-Flow Designer
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports 300 Reports
Agent Desktop Web Based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Salesforce CRM
Other Integrations Impel, Google Analytics, mixpanel
3rd Party REST API's
24X7 Support YES (24/7)
Online Ticket Management

Detailed product features, specifications, warranty & licensing comparison of InContact Contact Center vs Ozonetel CloudAgent Cloud Telephony Solution in Call Center Software

Disclaimer: For the above Comparison of InContact Contact Center vs Ozonetel CloudAgent Cloud Telephony Solution, TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
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