Product Comparison
Brand
Summary ..
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Rating
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Provider Info
Service Availability Global Global
Customers
Key Customers CocoCola, Khol's, Motorola, Sony, Carmax Bigbasket, Shaddi.com, CIDCO
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, Webchat, Email, SMS, Video, Co-Browse Voice, web, email, chat, sms and social media
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back Callback
Supervisor Coach Whisper
Toll Free Number Availability
Music on Hold Time & Event based
Outbound Contact Center
Outbound Type Preview & Progressive Preview/Progessive/Predictive
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Number Masking
Email & SMS Blast
Missed Call Campaign
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR Speech IVR YES (ASR, Keyword Spotting)
Visual Call-Flow Designer
Customer Survey/Feedback
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics Roadmap
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports 300 Reports
Agent Desktop Web based Web Based
Off-the-Shelf Integrations
Zoho CRM
Microsoft Dynamics
Freshdesk
Salesforce CRM
SugarCRM
Zendesk
Other Integrations Oracle Service Cloud, Pureinsights Impel, Google Analytics, mixpanel
3rd Party REST API's REST API
Support
24X7 Support 24X7 Voice Support (Serverity 1) YES (24/7)
Phone Support
Email Support
Support SLA
Instant Chat Support
Online Ticket Management

Detailed product features, specifications, warranty & licensing comparison of ININ PureCloud Engage Contact Center vs Ozonetel CloudAgent Cloud Telephony Solution in Call Center Software

Disclaimer: For the above Comparison of ININ PureCloud Engage Contact Center vs Ozonetel CloudAgent Cloud Telephony Solution, TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
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