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Provider Info
Service Availability Global India
Key Customers Bigbasket,, CIDCO Flipkart, Practo, OLA, UBER
Inbound Contact Center
Automatic Call Distribution
Skill Based Routing
Time of the Day Routing
Location Based Routing
Multi-Channel Routing
Multi-Channel Interfaces Voice, web, email, chat, sms and social media NA
Supervisor-Agent-Customer Conference
Customer Voicemail/Call Back
Supervisor Coach
Toll Free Number Availability
Music on Hold Time & Event based YES (Only for Busy Agents)
Outbound Contact Center
Outbound Type Preview/Progessive/Predictive Predictive (Call Campaign)
Campaign & List Management
Inbound/Outbound Blending
Data/Contact Import
Number Masking
Email & SMS Blast NA
Missed Call Campaign NA
Interactive Voice Response
Personalised IVR
Multi-Level IVR
Estimated Wait Time Announcement
Speech Recognition/ASR YES (ASR, Keyword Spotting)
Visual Call-Flow Designer
Customer Survey/Feedback YES (Calls & SMS)
Workforce Optimization
Call Recording
Quality Evaluations
Speech Analytics
Management & Reporting
Real-Time Dashboard
Standard Real Time/ Historical Reports 300 Reports
Agent Desktop Web Based Web & Andriod App
Off-the-Shelf Integrations
Zoho CRM NO (Require Via UMS Techlabs)
Microsoft Dynamics
Freshdesk NO (Require Via UMS Techlabs)
Salesforce CRM NO (Require Via UMS Techlabs)
Zendesk NO (Require Via UMS Techlabs)
Other Integrations Impel, Google Analytics, mixpanel
3rd Party REST API's
24X7 Support YES (24/7) YES (24/7)
Email Support
Support SLA
Instant Chat Support
Online Ticket Management

Detailed product features, specifications, warranty & licensing comparison of Ozonetel CloudAgent Cloud Telephony Solution vs Exotel Hosted Contact Center in Call Center Software

Disclaimer: For the above Comparison of Ozonetel CloudAgent Cloud Telephony Solution vs Exotel Hosted Contact Center, TechPillar has taken utmost care in gathering accurate information about specs, features, licensing, warranty etc, however, TechPillar cannot be held liable for any direct or indirect damage/loss.
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