BPM Online is a global provider of process-driven CRM for marketing , sales and services. The beauty and the core value of bpm’ online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’ online’s engaging interface
with a social look and feel, free from redundant information to keep them focused on what’s relevant.
BPM Online aligns marketing , sales and services on a single CRM platform. Bpm’online offers three products on one platform to connect the dots between marketing, sales and service. The system delivers end-to-end processes to manage the complete customer journey – from lead to order to continued customer service excellence.
The Features of BPM Online are as follows :-
|BPM Online Marketing||BPM Online Sales||BPM Online Services|
|360 degree customer view||360 degree customer view||Case Management|
|Segmentation||Lead Management||Problem Management|
|Website Behavior Tracking||Opportunity Management||Service Catalogue Management|
|Lead Management||Sales Forecasting||Knowledge Management|
|Marketing Campaign Management||Field Sales||Service Level Agreement|
|Triggered Campaigns||Orders and Invoices||Feedback Management|
|Email Marketing||Contract Management||Omni-channel communications|
|Content Designer||Project Management||Field Service|
|Event Management||Collaboration Tools||Customer portal|
|Loyalty Management||Dashboards and Analytics||ITIL Processes|