Smart CRM software is a category of software that covers a broad set of application. It is a software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee. Typically, CRM software is used in the enterprises, however many CRM products scale to a business of any size. The SMART CRM system is one of those softwares which helps to gain the needed impetus and growth for the organization.
The modules of the Smart CRM are as follows :-
- TeleCaller module
- RSE (Android App)
- Back Office Executive module
- Technical Support
- Admin Login
The features of Smart CRM are as follows :-
- It delivers the value to users :- Smart CRM offers amazing benefits to users working at various levels in the organization. The top management has a 360 degree view of the system which helps you in taking improved decisions, while senior level management and executives benefit from detailed reports, automated workflow system and task management features.
- Integrated Analytics :- The software helps in analyzing the current state of business, set accurate and well defined business goals, make forecast based on sorted data using our integrated reports for every module.
- Mobile RSE App :- The app is tightly integrated with the CRM web platform which lets users to access and modify all important CRM data with ease. Starting from capturing suspect details to converting into leads the app offers every useful feature.
- Nurture the leads :- The team has 360 degree business view of sales pipeline. The back office executive module interface will have leads status and priorities, sales forecast reports, communication log, assigned task list and much more.