ipercepts has been established as a software company in India, The company has been with the aim to provide affordable and advanced software solutions to the small, medium & large size organizations across the globe, The focused area of service is into CRM (Customer Relationship Management software) which helps in automate and streamline the business activities like Sales, Marketing and Support automation very effectively.
iCRM is a comprehensive Customer Relationship Management Solution that track and manage all business activities right from Pre-Sales to Post-Sales. This CRM is unique for small and large scale businesses. CRM allows every customer interaction to be personalised and focused, It is the tool which automates your all the major aspects of your business i.e. Sales, Marketing and Support.
The Features of iCRM are as follows :-
- Sales Automation :- iCRM automates the entire sales process and increase the Sales team efficiency and grows ROI.
- Marketing Automation :- The marketing automation activities are all at one place like System Lead management , Email Campaigns , Calls.
- Support Automation :- It give a boost to the support team by implementing iCRM which helps in multi-channel case creation & provide Pro-Active service to Clients.
- Highly Flexible and Scalable :- System has flexibility to adopting complex business requirements & it can scale for large number of users without compromising on performance.
- Reports and Dashboard :- iCRM Provides interactive reports & Dashboard for the user which helps in taking instant critical decisions.
- User Privilege :- iCRM have full control on User accessibility on the system, define department and their Role/profile wise access control.