Vtiger CRM is a CRM cloud software application that helps businesses to be more customer centric which helps to centralizes a database of customers and all of the information , about them. It then contains a set of tools to build process and enable customers to flow smoothly through marketing , sales and support and to monitor the actions of each customers. Vtiger CRM Software enables businesses to easily track customer relationship information , interactions , notes , tasks and events. Other CRM practices are :-
|CRM Practices||Description |
|CRM for Marketing|
- It helps into the automatically capturing the leads from emails , website forms or just upload lists to Vtiger to get contacts into the database.
- Helps in segment the customers by source , industry , spend and other factors.
- Vtiger helps in run the email campaigns inside of it and track engagement right inside of the CRM.
|CRM for Sales|
- Helps to manage the entire sales process.
- Track the progress through the sales pipeline of every deal in a visual funnel.
- It allows the on-contact -record and on-deal internal messaging that ensures that sales team can collaborate more effectively with less work.
|CRM for Support|
- Support teams run an efficient multi-channel support organization with Vtiger CRM.
- It helps in automatically create and assign tickets from various communications i.e. through emails , phones , website chats etc.
- It helps in routing and assigning the tickets to the agents based on areas of expertise and customer priority.
Vtiger CRM helping the businesses in many ways :-
- 300% increase in sales conversion rates
- It led to an increased customer retention rate of 27%
- ROI of $5.60 for every $1 spent.
- Reports on employee , process , market segment , product and other performance
- It analyzes performance with reports and forecasts
- It get up to speed on each relationship faster , with a 360-degree history of the contacts.
- Analyze the performance with reports and forecasts.