The user-friendly customer chat software helps businesses in connecting with customers to discuss their queries. Customer chat software comes with the live support facility to ensure instant resolution of customer queries. It is a great tool for managing online sales and customer support activities by acting as a single point of contact. Authorized employees just need to login and start a chat with website visitors.
An online chat session with a website visitor can initiate as soon as he/she clicks on the chat button present on the page. In some cases, the live chat is initiated automatically when a visitor of a webpage meets pre-defined criteria for it.