ManageEngine Servicedesk  Plus

ManageEngine Servicedesk Plus

Brand: ZOHO
Product Code: ManageEngine Servicedesk Plus

Product Highlights

Helpdesk Features Asset management, Ticket Management
Email to Ticket Conversion YES
Support Channels E-mail
Integrated Knowledge Base YES
ManageEngine Servicedesk Plus Overview

ManageEngine Service Desk Plus is the software solution to streamline your support ticketing system very quickly and help you work efficiently. With ManageEngine Service Desk Plus software you can do all your work without any delays as it manages all my your tickets in the most effective manner. You can easily access the software on mobile phone from anywhere and at any given time. This software helps you managing your assets.

Key Features:

  • knowledge base
  • Help desk reports
  • Mobile help desk
  • Asset discovery
  • Track assets


ManageEngine Servicedesk Plus Licensing


LicenseFeature
StandardIT help desk software
Professionalhelp desk + asset management
Enterprisehelp desk + ITIL + Assest + Project
ManageEngine Servicedesk Plus Videos
ManageEngine Servicedesk Plus Specifications
Service Desk
Helpdesk Features: Asset management, Ticket Management
Deployment: Cloud, On-Premise
Service Request Management
Ticket Generation
Email to Ticket Conversion
Auto Ticket Routing
Ticket Assignment: Round Robin, Load Balance Way
Ticket Time Tracking
SLA Alerts
Action Rules
Helpdesk Channels
Support Channels: E-mail
Web Widget
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IT Asset Management
IT Asset Discovery
External Software License Management
Asset Audit Trail
Asset Expiry Alerts
Asset Reports
Knowledge Base Management
Integrated Knowledge Base
Auto Suggest FAQ
Knowledge Base: Public
Reporting
Ticket drill down report
Ticket Life cycle report
Schedule Reports
ManageEngine Servicedesk Plus Reviews

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