Zoho desk

Zoho desk

Brand: ZOHO
Product Code: Zoho desk

Product Highlights

Helpdesk Features Ticketing, Knowledge base, Agent Productivity
Email to Ticket Conversion YES
Remote Support Software Integration NO
Integrated Knowledge Base YES
Agent Performance YES
Role based dashboard YES
Zoho desk Overview

Customers are the life line of any organization. which can make any business successful if they are satisfied. Therefore, the main objective is to satisfy the customer. Zoho Desk is the one which help you with this. Zoho help you immensely in automating your ticket management system thereby making your sales teams more interconnected, agile and efficient. With the chat function as well as real time survey and feedback, yo will be able to tweak our responses suitably.

Key Features:

  • Ticket Management
  • Surveys & Feedback
  • Knowledge Base
  • SLA Management
  • Community Forums


Zoho desk Licensing
License Free Professional Enterprise
Price Free INR 720 /agent/mo INR 1500 /agent/mo
Features Email Inbox & Web-form Everything in Free+ Everything in Professional+
Work Modes Multichannel Support Multi-brand Help Center
Customizable Help Center Helpdesk Automations Scheduled Reports
Knowledge Base Multi-department Management Cross Department Reports
Community Forums Advanced SLAs w/ Business Hours Contract Management
Re-Branding Integration with Zoho CRM with two-way sync Custom Ticket Templates
Domain Mapping Customer Happiness Ratings Role Based Access Control
Priority SLAs Cloud Telephony using Twilio Zoho BugTracker Integration
Basic Reports Advanced Reports & Dashboards Cloud Telephony with IVR
Agent Dashboards Live Chat Support
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Zoho desk Specifications
Service Desk
Helpdesk Features: Ticketing, Knowledge base, Agent Productivity
Deployment: Cloud
Multilingual
Service Request Management
Ticket Generation
Email to Ticket Conversion
Auto Ticket Routing
Ticket Assignment: Round Robin
Ticket Time Tracking
SLA Alerts
Action Rules
Helpdesk Channels
Web Widget
Mobile SDK
Chat Widget
Proactive Chat
Chat Routing
Call Center Channel
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Knowledge Base Management
Integrated Knowledge Base
Auto Suggest FAQ
Keyword Search
Survey Management
Client Survey Invitation
Survey Questionnaire Management
Survey Invitation Frequency
Communication
Email Correspondence
SMS Notifications
Public Alerts
Integrations
CRM Apps: Zoho CRM
Cloud Telephony Apps: RingCentral, Twilio, Amazon Connect, babelforce, Duocom
Reporting
Agent Performance
Ticket drill down report
Ticket Life cycle report
Role based dashboard
Schedule Reports
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