Hybrid Communication Servers
These are Unified Communication platforms which are designed to meet SMB class enterprises telephony and UC requirements. Mid-size platforms generally scales up to 3000-5000 users and provides powerful set of collaboration tools voice mail, mobility clients, recording, basic call center, video calling and many more features other than IP exchange server.
Converged IP & TDM platform provides support for different customer scenario needs such as analog & digital phones requirement, TDM trunk support etc as part of single platform.
Platform Supports virtualization allows customers to re-use their 3rd party servers. It also helps from getting locked-in to buying only proprietary hardware and thus allowing customers to save money, labor, maintenance costs.
Platform must support active-active architecture to offer 100% resiliency for users, applications & trunks across multiple sites offering business continuity to the enterprise.
Scalability is an important metric in the current world of business. Moving from one platform to another needs IT & monetary resources. Therefore, solution must scale from 2 to 3500 users on single platform.
Platform should use its built-in voicemail for its messaging services, audio/web conferencing and other applications such as Mobile Clients, presence and 3rd Party Integration eliminating the need of adding hardware/software to the architecture which results in energy expenses
Today, UC is not limited to basic features like conferencing, messaging etc but various new product companies offering features like recording, personal assistant, speech recognition and Professional workflows
User experience matter
An IP phone uses IP (Internet Protocol) allowing calls to be made over an enterprise existing Data IP network. With such deployment, customer can save on additional cost of dedicated wiring required by analog & digital phones. IP Phones communicates with their parent Call Server using H.323, SIP or any other proprietary protocol. Other benefits of IP Phones include optional AC power requirement (a POE enabled switch can also become source of power), extension mobility (users can login to alternate IP phone with his own extension and password) and Remote maintenance (IP Phones can be remotely troubleshoot).
IP Phones physical attributes worth considering includes Display Color (Monochrome, Colored), button/touch screen, Soft keys, and administrable line buttons.
IP Phone PoE Class, typical power consumption, and maximum power consumption plays a vital role in deciding total cost of ownership for any organization.
Organizations looking to use single port for Data and voice to minimize cabling and per port cost selects IP Phones with additional secondary Ethernet interface. IP Phones with Gigabit port generally cost more compare to fast Ethernet supported IP Phones.
New generation premium IP Phones also provides features such as USB recording, Bluetooth, video conferencing with integrated or detachable camera along with acoustic speakerphone clarity.
Voice dialing, option for language selection, telephony presence, calendar integration and user option for visual alerting, logout and personalized ringing are few important parameters to consider.
Telephony features worth looking at includes echo cancellation, secondary alert line, omni-directional microphone, audio encryption and supported codec: G722, G.711 a- and mu-law, G.729A/B, G.726A
Making a resilient and scalable voice network can be a lot of work. Whether you are making a campus-wide voice network, enterprise telephony setup or a helpdesk/call center, you will find everything you need right here. At TechPillar.com's IP Telephony/Unified Communication category we have covered all the IP Telephony OEMs, a list that includes top brands such as Mitel, Alcatel-Lucent, Avaya, Cisco, NEC, ShoreTel. These brands have become trusted over time because of their expertise in a wide variety of IP telephony and unified communication products like Single box Hybrid PBX, Server-gateway PBX, Cloud-based PBX, Virtualized PBX, Smart IP Phones, Soft clients for IP extensions, Call center much more.
Within this long list of brands, you'll be able to find IP Telephony products for all your unified communication requirements, like IP Phones, PBX system, and more. If you're building a secure voice network, you'll want to be sure you have the proper components to make a resilient, scalable and secure voice architecture including phones, PBX system, IP telephony gateways.