Platform Details |
Platform Scalability: 32 |
Platform Architecture: Single Box |
Maximum Hard Phones Supported: 32 |
Maximum Collaboration Clients Supported: 32 |
Future Scalability: Hardware Forklift |
Network Interfaces: 2x 10/100/1000 Base T |
Number of Extensions Range Supported: Max 8 Digits |
PABX Features |
Protocol Supported: SIP |
Tenant Partioning (Toll-Bypass)
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E911 Support: Free |
Sends emergency calls to United States Public Safety
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Supported Audio Codecs: BV-16 codec, BV-32 codec, Linear, G.711, ADPCM, G.722, G.729a |
Survivability Features |
Survivable Remote Features: Whispering |
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Stations Capacity |
Analog Stations Supported: 2 |
SIP Stations Supported: 30 |
Phones Supported |
SIP Phones: All ShoreTel Phones |
Conference Phones: All ShoreTel Phones |
CO Trunks Capacity |
Analog Trunks: Third Party |
SIP Trunks: 30 |
Software features |
Inbuilt Call Recording
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Message wait Indicator
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Dial by Name
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Call forward to Mobile
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Multiple Devices per User: 2 |
Maximum call length configuration feature
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Paging
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Auto-Attendant |
Auto-Attendant Type: Software |
Maximum Auto Attendant : 2 |
Customize Caller Greetings
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Mobile Collaboration Client |
Mobile Clients Name: ShoreTel Mobility Client |
Supported OS: IOS, Android |
Make or receive calls via Wi-Fi/3G/4G
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IM
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Presence Support
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Conference Control
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Desktop/Tablet Soft collaboration Client |
Supported OS: Windows, Mac |
IM Support
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Presence Support
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Conference Controls
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Corporate directory access
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Web-Based Collaboration Client |
Integrated Functionality (Additional Server): Additional Server |
Supported Browsers: Windows |
Click to make and receive calls
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Presence and IM
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Corporate directory access
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Audio Conferencing Capability |
Integrated Audio Conferencing
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Conferencing Type: Scheduled |
Parties per Conference: 6 |
Concurrent Schedule Conference: 6 |
Call Center features |
Number of Agent Supported: 300 |
Number of Supervisor supported: 30 |
Inbuilt inbound ACD: External Appliance |
Multi-Channel Support
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Inbuilt Outbound: PREVIEW |
Single Agent UI
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Skill Based Routing
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Historical Reports
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Export Reports to External DB
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Native CTI Integration
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Supervisor dashboard
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Integrated IVR
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Call Back Support
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Call Center feature on: SAME PBX |
Hospitality Features |
Integerated PMS Interface
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Supported PMS Platforms
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Integrated Call Accounting
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Supported Call Accounting/Billing Platforms
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Minibar Inventory Management
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Housekeeping Status
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Room Availability
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Check-in/Check-out
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Schedule wake up Calls
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Integrations |
MS Lync Integration: NATIVE
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Integration with LDAP/AD for Directory Sync
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IM/Presence Fedration with Applications: GOOGLE TALK, SKYPE |
Management |
Single Administration for Telephony/Collaboration
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Administration Client Type: Browser |
Warranty |
Phones: 1 Year |