ShoreTel Voice Switch ST100A - Unified Communication PBX

ShoreTel Voice Switch ST100A

Brand: ShoreTel
Product Code: Voice Switch ST100A

Product Highlights

Platform Scalability 106
Geographical PABX Redundancy NO
Inbuilt Call Recording YES
ShoreTel Voice Switch ST100A Overview

ShoreTel ST Voice Switches enable IP PBX and unified communications for organizations of every size—from large enterprises to small and medium businesses. Highly reliable and intelligent, these switches unify communications across multiple enterprise locations, supporting IP phones, analog devices, and a variety of trunk interfaces. ShoreTel ST Voice Switches manage ShoreTel IP phones and analog lines, as well as PSTN and ITSP trunks.


Key Features

  • 2 RJ-45 10/100/1000 Ethernet connectors
  • 1 RJ-21X port for punchdown block, patch panel, or 12-port harmonica connector
  • 8 loop start trunk ports (FXO)
  • 6 analog extension ports (FXS)
  • 14 SIP trunks
  • 1 3.5 mm stereo input for connecting a music-on-hold source
  • 1 3.5 mm stereo output for connecting to a overhead paging system or night bell
  • Make me conferencing up to 12 parties
  • Maintenance (DB-9)

ShoreTel Voice Switch ST100A Licensing
License License Type Description
ShoreTel System License System Type This count includes licenses required on a per-system basis
ShoreTel Additional Site License System Type Enable more than one Site per customer
ShoreTel Extension License User Type Describes count of extensions on the system
ShoreTel Mailbox License User Type Describes count of Voice mail boxes on the system
ShoreTel SoftPhone License User Type Per user SmartPhone client license
ShoreTel Additional Language License System Type Enables more than one language on PBX
ShoreTel Mobile Access License User Type Enables Communicator for Mobile
ShoreTel SIP Phone License User Type Enables SIP device connection via SIP Proxy
ShoreTel SIP Trunk License System Type Enable SIP Trunking
ShoreTel Standard Resolution Video License System Type Enables communicator to do one P2P Video call on VGA resolution
ShoreTel High Resolution Video License System Type Enables communicator to do one P2P Video call on XGA resolution
ShoreTel Operator Access License System Type Enable features like Supervisor communicator
ShoreTel Professional Access License System Type Enable features like IM presence, contract viewer
ShoreTel Workgroup Agent Access License User Type Enable CC agent per user
ShoreTel Workgroup Supervisor Access License User Type Enable CC Supervisor per user
ShoreTel Voice Switch ST100A Competitive Comparision
ShoreTel Voice Switch ST100A

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Performance
Platform Scalability 106 228 200 150
Platform Architecture Single Box Single Box Single Box Single Box
Number of Video Conferencing Ports 64
Advance Features
Geographical PABX Redundancy
Survivable Remote Features Whispering Whispering Whispering
Inbuilt Call Recording
Integrated Audio Conferencing
Integrated Web Conferencing
ShoreTel Voice Switch ST100A Specifications
Platform Details
Platform Scalability: 106
Platform Architecture: Single Box
Maximum Hard Phones Supported: 106
Maximum Collaboration Clients Supported: 106
Future Scalability: Hardware Forklift
Network Interfaces: 2x 10/100/1000 Base T
Number of Extensions Range Supported: Max 8 Digits
PABX Features
Protocol Supported: SIP
Tenant Partioning (Toll-Bypass)
E911 Support: Free
Sends emergency calls to United States Public Safety
Supported Audio Codecs: BV-16 codec, BV-32 codec, Linear, G.711, ADPCM, G.722, G.729a
Survivability Features
Survivable Remote Features: Whispering
Show More
Stations Capacity
Analog Stations Supported: 6
SIP Stations Supported: 100
Phones Supported
SIP Phones: All ShoreTel Phones
Conference Phones: All ShoreTel Phones
CO Trunks Capacity
Analog Trunks: Third Party
SIP Trunks: 14
Software features
Inbuilt Call Recording
Message wait Indicator
Dial by Name
Call forward to Mobile
Multiple Devices per User: 2
Maximum call length configuration feature
Paging
Auto-Attendant
Auto-Attendant Type: Software
Maximum Auto Attendant : 2
Customize Caller Greetings
Mobile Collaboration Client
Mobile Clients Name: ShoreTel Mobility Client
Supported OS: IOS, Android
Make or receive calls via Wi-Fi/3G/4G
IM
Presence Support
Conference Control
Desktop/Tablet Soft collaboration Client
Supported OS: Windows, Mac
IM Support
Presence Support
Conference Controls
Corporate directory access
Web-Based Collaboration Client
Integrated Functionality (Additional Server): Additional Server
Supported Browsers: Windows
Click to make and receive calls
Presence and IM
Corporate directory access
Audio Conferencing Capability
Integrated Audio Conferencing
Conferencing Type: Scheduled
Parties per Conference: 6
Concurrent Schedule Conference: 12
Call Center features
Number of Agent Supported: 300
Number of Supervisor supported: 30
Inbuilt inbound ACD: External Appliance
Multi-Channel Support  
Inbuilt Outbound: PREVIEW
Single Agent UI
Skill Based Routing
Historical Reports
Export Reports to External DB
Native CTI Integration
Supervisor dashboard
Integrated IVR
Call Back Support
Call Center feature on: SAME PBX
Hospitality Features
Integerated PMS Interface
Supported PMS Platforms
Integrated Call Accounting
Supported Call Accounting/Billing Platforms
Minibar Inventory Management
Housekeeping Status
Room Availability
Check-in/Check-out
Schedule wake up Calls
Integrations
MS Lync Integration: NATIVE  
Integration with LDAP/AD for Directory Sync
Management
Single Administration for Telephony/Collaboration
Administration Client Type: Browser
Warranty
Phones: 1 Year
ShoreTel Voice Switch ST100A Reviews

ShoreTel Voice Switch ST100A - Unified Communication PBX

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